In case you have received an incorrect or faulty product, we will arrange a free of charge replacement.

You will need to provide the following for us to investigate:

• Order ID
• Pictures of the defect clearly visible
• Your comments

We do not issue replacements for:

• Lost orders with incorrect delivery address provided by you
• Products that were received as requested, however you wish to have another size/color instead
• Garments being shorter/longer than in the sizing chart, if they correspond to set tolerance (+/- 1 inch) 

Lost Packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% correct, even 1 missing letter/number can cause delivery failure. If the address is correct, please make sure to contact the local post office. In our experience we occasionally see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there. After both of these measures have been completed, please reach out via email and we will investigate on our end and issue a replacement if we determine that there was no error on your side.

Low Quality Prints

All new orders being purchased for the first time go through our Quality Check process to ensure that the design meets the criteria to be printed correctly. 

If however, there is a visible underbase or the print is peeling off, that is not an issue with the design but with the print. Those kinds of errors qualify for replacements.

Bad Odor and Smell

Orders are not replaced when having a bad odor or smell, as this is a natural occurrence in the Direct-to-Garment printing industry. To eliminate the odor, simply wash the garment, and the smell should be gone.